ZEC Depot
Review our return and refund policy, including eligibility, process, and timelines.
At ZEC Depot, operated by Zone Exclusive Collection LLC, we strive to ensure your satisfaction with every purchase. This Returns and Refunds Policy outlines the process and conditions for returning items purchased through woonest.com (the "Site"). Please review this policy carefully before initiating a return.
You have 30 days from the date of receipt to return an item if it does not meet your expectations. We offer a refund for eligible items, provided they are returned in their original, unused condition—undamaged, unsoiled, unwashed, unaltered, unworn, and with all original tags and packaging intact.
Return Eligibility Criteria:
To ensure a smooth return process, follow these steps:
Step 1. Log into My Account: Sign in using your email and password, navigate to My Orders, select the order, choose a return reason, and follow the instructions to print your return label.
Step 2. Prepare Your Parcel: Package the item(s) in their original, unused condition with all tags and packaging. Use new external packaging to avoid attaching labels or tape to the original product packaging.
Step 3. Send Your Parcel: Affix the return label to the package and ship it to the address provided on the label.
Step 4. Receive Your Refund: You'll receive an email confirmation when your return is received and processed. Refunds are issued to your original payment method within 5 to 7 business days (excluding weekends and holidays) from the date we receive your return.
Note: Exchanges are not directly supported. To receive a different size, color, or item, please return the original product and place a new order.
If an item arrives defective, damaged, or incorrect, please follow this process:
Step 1. Log into My Account: Sign in, go to My Orders, and select the affected order.
Step 2. Identify the Issue: Choose the defective, damaged, or incorrect item(s) and select the appropriate return reason.
Step 3. Provide Details: Submit a brief description of the issue and at least one photo showing the defect or discrepancy. For damaged deliveries signed upon receipt, provide within 4 days:
Step 4. Processing: We'll review your request promptly upon receiving all required information. We do not accept claims for:
Refunds are processed within 5 to 7 business days (excluding weekends and holidays) of receiving your return and are issued to the original payment method:
Note: For gifted items, refunds are issued to the original purchaser. Shipping costs and related fees are non-refundable unless the return is due to damage, defect, or an incorrect item.
To exchange an item (e.g., for a different size or product), return the original item per this policy and place a new order on the Site. You are responsible for shipping costs on the new order.
If returning due to personal preference (e.g., fit or style), you cover the return shipping costs. For defective, damaged, or incorrect items, Zone Exclusive Collection LLC will provide a prepaid return label at no cost to you. Generate your return label via My Account.
Products are covered by the manufacturer's warranty only. No additional warranties are offered by Zone Exclusive Collection LLC, express or implied. For warranty claims, contact the manufacturer's authorized service center using information provided with the product or available directly from the manufacturer.
Upon delivery, inspect your package for damage, loss, or tampering. If the package is compromised (e.g., security seal broken) or contents are damaged/missing, refuse the delivery and immediately contact customer service at [email protected]. For high-value items, we recommend recording a video while opening the package as evidence for claims.
Claims require submission within 72 hours of delivery via My Account > Order > Contact > "I have checked the tracking and I have a problem with the delivery of my order." Include:
Claims lacking sufficient evidence or submitted after 72 hours may be rejected.
If tracking indicates delivery but you cannot locate your package:
Submit a claim via My Account > Order > Contact > "I have revised the tracking and I have a problem with the shipment of my order."
For assistance with returns or this policy, reach us at:
Email: [email protected]
Phone: 920-247-0203
Address: Zone Exclusive Collection LLC, 4731 W Michaels Dr, Appleton, WI 54913, United States of America